Cancellation policy

You can return items conveniently and easily within 10 days of receipt, generally at your own expense. Returns are no longer possible after this period has expired.

In the event of a defect or incorrect delivery of the product, caused by the delivery or by our logistics, the product can be returned free of charge.

Please note that due to food safety regulations, we can only take back food/supplements if they are still in their original packaging, sealed and undamaged. 

Please be sure to send us an e-mail with your order number to [email protected]

Right of withdrawal

If the delivered goods are defective or if there is a delay in delivery of more than two weeks without the customer having been informed of this in advance, the customer has the right to withdraw from the purchase contract. The goods must be returned to our shipping service provider:

Vegana Natura AG
c/o k-direct
Blegistrasse 1
CH-6343 Rotkreuz

The customer shall bear the costs for the return shipment.